How can we help you today?

• Online User Manual in Different Languages
• An error message shows saying "No Internet Connection"
• Can Pocketalk be used as a "transcription tool" to help people with hearing impairment?
• How Does Pocketalk Work?
• How do I confirm the time remaining on my embedded Global SIM?
• How do I connect to Wi-Fi networks?
• How long does shipping take?

See all articles in Learning about Pocketalk →

• Can I Use My Phone for Bluetooth Tethering?
• Can I use Pocketalk as a Wi-Fi Router?
• Can I Use Pocketalk Offline?
• Do I Need To Purchase A Separate SIM Card If My Pocketalk Comes With “Built-In Mobile Data”?
• How Do I Know I’m Connected To The Internet?
• How Long Is The Data Plan For The Built-In Mobile Data Version?
• How Many Countries Does The “Pocketalk Global SIM Card By Soracom” Work In?

See all articles in Connectivity →

• Can I Connect Any External Speakers?
• Can I See My Past Translations?
• Can Pocketalk Translate Long Sentences?
• How Do I Access The 84 Languages?
• How do I carry out Factory Reset?
• How Do I Operate Pocketalk?
• How Do I Use Pocketalk To Translate?

See all articles in Pocketalk in Action →

• How do I start the service?
• How to use it for face-to-face and online meetings?
• How to use it in online videos and seminars?
• Is it possible to save the history of translated text?
• What equipment do I need?
• What if the browser sounds are not recognized?
• What languages are supported?

See all articles in SENTIO →

• [5/28 9AM PST] Software Update Released for Pocketalk S and S2 series
• Resolved: [3/25 3 PM - 3/26 5 AM PST] Notice of Communication Issue with POCKETALK S / S Plus and POCKETALK Classic
• [3/3 6 PM PST] Software Update Released for Pocketalk S Series
• [2/4 9AM PST] Software Update Released for Pocketalk S2 series
• [2/4 9AM PST] Software Update Released for Pocketalk S series
• [1/23 1 PM-3PM PST] Planned Temporary Service Instability Due to POCKETALK S2/S2 Plus Network Maintenance
• [12/20] Resolved: Temporary Issues with Speech Recognition in Sentio

See all articles in Announcements →

• Pocketalk Ventana Online User Manual
• What software version is required to use the “Always On” or “Always Off” options in the Save Translation History On the device menu?

• Data not working (SIM not activated properly on initial launch)
• How Do I Adjust The Brightness?
• How Do I Change The System Language?
• How Do I Install My Global SIM Card?
• How Do I Update My Pocketalk?
• How to do a Factory Reset?
• I lost my charging cable that came with my Pocketalk

See all articles in Troubleshoot →