Troubleshoot

  • Data not working (SIM not activated properly on initial launch)

    [Mobile Data not working (SIM not activated properly on initial launch)] First, Check to see if Mobile Data is actually available or not by following the below steps: 1. Tap on the ■ button at the upper left corner of the screen 2. Tap on the "Settings". 3. Tap on the "Mobile Data" icon at the u...

  • How Do I Adjust The Brightness?

    Go to the Menu screen. Tap on “Brightness” and use the slider to make your adjustment.

  • How Do I Change The System Language?

    Go to the main Menu and tap on System Language. Tap on the language you want to use, then tap OK in the upper right corner.

  • How Do I Install My Global SIM Card?

    Please follow instructions found here.

  • How Do I Update My Pocketalk?

    To update your software: Go to your menu Scroll down to “Software Update” and select this. If there’s a software update available, you will be prompted. Click continue. Follow the prompts on the screen to download and then update your Pocketalk. Please note: your Pocketalk battery must be at lea...

  • How to do a Factory Reset?

    To do a Factory Reset: Go to the menu (top left of the home screen) Scroll to the bottom and select "reset" Tap on "Restore Factory Settings" and click "reset". Your device will restart and be reset back to factory settings. Note: this will erase all of your past translations on this device incl...

  • I lost my charging cable that came with my Pocketalk

    At the moment, we do not offer replacement charging cables but it’s a fairly common cable, USB Type-C, that they should be able to find in any electronics store or Amazon.It just has to fit the following specifications: Battery Charging Port: USB Type-C Charge Voltage (cable): up to 5V Charg...

  • I'm connecting to an AC adapter but the device doesn't charge

    You may be using an AC adapter with an unsupported voltage and current. The voltage and current of the AC adapter supported by Pocketalk are as follows Charging voltage (input): up to 5V Charging current (input): 0.5A to 2.0A Charging terminal: USB Type-C AC adapters with voltages and currents...

  • Is it damaged?

    If you suspect that your device is damaged or not working, we suggest you check the following FAQ Articles first: My Pocketalk device won't charge or turn on (even after connecting to a power source) The battery stays at 1% even when charged. The battery drains too quickly. I'm connecting to an ...

  • My Pocketalk device won't charge or turn on (even after connecting to a power source)

    Please try the following steps. The battery could be fully drained and may require specific procedures for it to be powered up. 1.Connect your Pocketalk device to the USB charger cable and begin charging the device. 2.Press and hold the Power Button at the top-right portion of the device for 60 ...

  • “No Internet connection” is displayed and translation does not work.

    ■Setting Up Network 1.Tap on the Setting button at the top-left. 2.Tap on the [3G] or [Wi-Fi] or [Bluetooth] at the top of the screen. 3.From the list of networks displayed, select the network to connect to. ■Reboot the device.     Please reboot the device by press holding on the Power button fo...

  • The battery drains too quickly.

    Please check to see if the device is set to "Sleep Mode". Note that the battery will drain faster if the Sleep Mode is enabled. If you would like for the battery to last longer, we recommend you turn OFF the Sleep Mode and instead, turn OFF the device completely when not in use (press hold the P...

  • The battery stays at 1% even when charged.

    If there is no change after 3 hours of charging, please try updating the software. Please note that to update the software, you will need to connect to a Wi-Fi network. 1.Tap "■" in the upper left corner of the Pocketalk screen. 2.Tap "Settings" 3.Tap "Software Update" 4. If an update is availab...

  • The Pocketalk with built in data I bought is missing its SIM card!

    If you purchased the “Pocketalk with Built-in Data” version, then the SIM is actually not a “SIM card” but an “embedded SIM chip” which is built into the device, and it’s made to activate the minute you launch the device (so your 2 years of global Mobile Data coverage starts automatically the day...

  • The touch panel does not work.

    Please try restarting the device with the following steps: Press and hold the button on the right side of the device to turn OFF the power. Press and hold the button on the right side of the device again to turn ON the power.

  • The translation result is not read out (no voice output).

    Voice outputs are not available for some languages by default. For more information on which languages in particular do not have voice outs, please see the following page languages-countries If the above Languages List shows that the language select SHOULD have voice output but you are still not...

  • What If Some Transcriptions Or Translations Are Incorrect?

    Pocketalk provides the most accurate translations possible because it accesses the latest translation engine every time it’s used. But, we do realize there are times when transcriptions may not be fully accurate. There is quite a bit of work done each time Pocketalk is used. First, your voice a...