Announcements

  • Resolved: [10/3] Temporary Issues with Pocketalk for Enterprise app on iOS 26 and later

    The following issue has been resolved in the latest update (version 0.0.11). Issue: On the source and target language selection screen, the language names may appear with a white background, making them difficult to read. Affected Users : Pocketalk for Enterprise app users with iOS 26 or later A...

  • [10/2] Temporary Issues with Pocketalk for Enterprise app on iOS 26 and later

    We are currently experiencing an issue with the Pocketalk for Enterprise app on iOS 26 and later. Issue: On the source and target language selection screen, the language names may appear with a white background, making them difficult to read. Affected Users : Pocketalk for Enterprise app users w...

  • Update: [9/26] Temporary Issues with Sentio on iOS 26

    Our investigation has confirmed that this issue is caused by a Safari browser bug in iOS 26. Issue: On iPhone/iPad devices updated to iOS 26, when logging into Sentio and attempting to start translation, the following error message appears: “A problem occurred while connecting to the network”. ...

  • [9/25] Temporary Issues with Sentio on iOS 26

    We are currently experiencing an issue with Sentio on iOS 26. Issue: On iPhone/iPad devices updated to iOS 26, when logging into Sentio and attempting to start translation, the following error message appears: “A problem occurred while connecting to the network”. Affected Users : Sentio users h...

  • [9/17 9AM PST] Software Update Released for Pocketalk S Series

    Thank you for using Pocketalk. We've released a new software update for your Pocketalk devices, designed to improve your translation experience. The update includes new features and enhancements. A new software update has been released for the following models: Models: Pocketalk S1 and Pocketa...

  • [9/4 9AM PST] Software Update Released for Pocketalk S2 Series

    Thank you for using Pocketalk. In our ongoing quest to bring you the most sophisticated translations and enhance your overall experience, we’ve released updates for your Pocketalk devices. These updates include features and improvements designed to make your experience even more efficient. A new ...

  • [6/12 6:00 PM PST] Resolved: Service Interruption Notification for Pocketalk Devices

    The server interruption affecting translations on Pocketalk devices has been fully resolved, and all functionalities have been restored. The issue, which caused translations to be delayed or unavailable, stemmed from a temporary outage with some of our third-party server providers. Upon identify...

  • [5/28 9AM PST] Software Update Released for Pocketalk S and S2 series

    Thank you for using Pocketalk. A new software update has been released for the following device models: Models: Pocketalk S1 Series (US version) Pocketalk S2 Series (All regions) Software Version: Pocketalk S1 Series (US version): 1.0.99 Pocketalk S2 Series (All regions): 0.0.37 Update Detail...

  • Resolved: [3/25 3 PM - 3/26 5 AM PST] Notice of Communication Issue with POCKETALK S / S Plus and POCKETALK Classic

    Thank you for using Pocketalk. We experienced a communication issue with POCKETALK S / S Plus and POCKETALK Classic devices. The communication connection may have been temporarily unstable, and you may have experienced difficulty connecting during the time. Date and Time of Occurrence: Pacific...

  • [3/3 6 PM PST] Software Update Released for Pocketalk S Series

    Thank you for using Pocketalk. A new software update has been released for the following models: Models: Pocketalk S and Pocketalk S Plus (US model) — Not registered to Ventana Software Version: 1.0.95/0.7.4/1.3.8/1.0.13/1.0.14/0.0.10 Update Details: Improved security measures to better prot...

  • [2/4 9AM PST] Software Update Released for Pocketalk S2 series

    Thank you for using Pocketalk. A new software update has been released for the following models: Models: Pocketalk S2 and Pocketalk S2 Plus Software Version: 0.0.35 / 0.7.3 / 1.3.14 / 1.0.17 / 0.0.10 Update Details Some minor enhancements and bug fixes for a better experience and improved perf...

  • [2/4 9AM PST] Software Update Released for Pocketalk S series

    Thank you for using Pocketalk. A new software update has been released for the following models: Models: Pocketalk S and Pocketalk S Plus (US model) registered to Ventana Software Version: 1.0.92/0.7.4/1.3.8/1.0.13/1.0.14/0.0.10 Update Details Improved security measures to better protect data....

  • [1/23 1 PM-3PM PST] Planned Temporary Service Instability Due to POCKETALK S2/S2 Plus Network Maintenance

    English Thank you for using Pocketalk. Due to network maintenance for Pocketalk S2/S2 Plus, the connection will be temporarily unstable during the following times: Impact Duration: Eastern Standard Time (EST): January 23, 2025, 4:00 PM to 6:00 PM Central Standard Time (CST): January 23, 2025, ...

  • [12/20] Resolved: Temporary Issues with Speech Recognition in Sentio

    [December 20, 2024, 03:10 PM (PST) Update] The issue affecting the accuracy of voice recognition has been resolved as of December 20, 0:00 AM (PST). We sincerely apologize for any inconvenience this may have caused. ■Cause and Measures The issue occurred due to a system failure in the voice reco...

  • [12/17] Temporary Issues with Speech Recognition in Sentio

    We are currently experiencing an issue with decreased speech recognition accuracy in Sentio. Incident Time:  December 18, 2024 4:00 PM PST Affected Users : All Sentio users Cause : Under investigation We are actively investigating the cause and working on a solution.  We greatly appreciate your...

  • [12/1 1AM-4AM PST] Planned Temporary Service Suspension Due to System Maintenance

    Thank you for using Pocketalk. Please note that the following services will be temporarily unavailable due to system maintenance. Affected Services Pocketalk Device Sentio Vox (for JP customer only) Pocketalk App (for available regions only) Impact Duration December 1st, 2024, from 1:00 AM to ...