Learning about Pocketalk
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Online User Manual in Different Languages
Pocketalk offers an online user manual in several different languages. Pocketalk S2 / Pocketalk S2 Plus: English - User manual 日本語 (Japanese) - 取り扱い説明書 Español (Spanish) - Manual del usuario Français (French) - Manuel d'utilisation Deutsch (German) - ... -
An error message shows saying "No Internet Connection"
First, try rebooting your device to see if the issue is resolved. 1.Press and hold the Power Button on the top-right side of the device. 2. Tap the "Restart" option displayed on the screen Then, after rebooting, please check to see if Mobile Data connectivity is available. 1.Tap on the ■ at the ... -
Can Pocketalk be used as a "transcription tool" to help people with hearing impairment?
Yes, if you select the same languages from the language to translate FROM and the language to translate TO (for example, English to English), Pocketalk will work like a transcription tool and display the spoken texts on the screen. -
Pocketalk devices need connection to the internet. Pocketalk accesses online translation engines to provide the most accurate translations possible. These engines continue to get more accurate all the time. You have various options to connect: Carrier Coverage: Connecting to carrier provider’s n...
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How do I confirm the time remaining on my embedded Global SIM?
You can check your remaining data plan with the following steps: Tap on the "■" button at the upper-left corner of the Home Screen Tap on the "Settings" Scroll down and tap on the "Communication Plan" menu displayed. Confirm the expiration date displayed. *Please note that the option for extendi... -
How do I connect to Wi-Fi networks?
You can connect to Wi-Fi networks with the following steps: Tap ■ on the top left of the home screen Tap Settings Tap "Wi-Fi" at the top center of the screen Tap the slide switch to turn it on Turn ON to display all the nearby Wi-Fi access points Select a Wi-Fi network that you want to connect t... -
The shipping time depends on which shipping method you choose at checkout. We currently offer 3 shipping dates, the rates vary according to your area: UPS® Ground: 3-5 business days (free) UPS 2nd Day Air®: 2 business days (additional cost) UPS Next Day Air®: 1 business day (additional cost) No...
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Is it possible to disable the translation history?
There are two ways to have the translation history deleted - manually and automatically. Please refer to the below: ■ Deleting the translation history manually 1.Tap on the ■ at the top left corner of the Home Screen. 2. Tap on the "Settings". 3. Scroll down and tap on the "Reset" menu. 4. Tap o... -
What Are The Ways People Use Pocketalk?
Because it translates long sentences, Pocketalk is great for travelling and business—it’s the easy way to have a conversation with someone who speaks a different language. We also hear of people using Pocketalk for language learning. -
What Do You Mean By Pocketalk Being A Smart Device?
Pocketalk accesses various online translation engines to provide the most accurate translations. These engines continue to have Artificial Intelligence run in the background to further improve accuracy of speech recognition and translations. Using Pocketalk next time could provide an even more ac... -
PocketalkTM is the portable, AI-powered instant voice translation device that breaks down language barriers and bridges the gap between different spoken languages. It is one single device supporting 84+ languages and more coming.
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What system languages does Pocketalk support?
The system languages (as of April 2020) we support are: Chinese (Traditional) Chinese (Simplified) English French German Italian Japanese Korean Malay Portuguese Russian Spanish Thai -
Which model should I purchase?
If you are unsure of what the differences are between the models, we suggest that you first check our "Compare Models" page here: https://www.pocketalk.com/compare/ All devices use the same transcription / translation engines to ensure the best and most accurate translations, regardless of the m... -
Are there any regions or countries where the 5-year service plan is not available?
The 5-year service plan maintains the same regional availability as the previous 2-year service plan. For a comprehensive list of supported regions and countries, please visit: https://pocketalk.com/languages-countries -
Can I transfer or remove the eSIM for use in another device?
No, the eSIM is locked to your specific Pocketalk device and cannot be transferred or used in other devices. -
Can I use this SIM service as a mobile hotspot?
No, the SIM service is specifically designed and restricted for use within the Pocketalk device for translation services only. It cannot be used as a hotspot or to provide internet connectivity to other devices. -
Does this change affect my device warranty?
No, this SIM service transition does not impact your device warranty. All warranty terms and conditions remain as specified in our warranty policy at https://www.pocketalk.com/warranty. -
How can I verify my eSIM activation date and usage?
There are two methods to verify your eSIM activation date and usage: Device Settings: Access the Settings menu on your Pocketalk device to view eSIM usage information and activation date. For detailed instructions, visit: https://www.pocketalk.com/pocketalk-faq#reamaze#0#/kb/learning-about-pocke... -
How does this affect devices currently under the 2-year plan?
This change applies to all Pocketalk S2 and S2 Plus devices, including those currently under the 2-year plan. However, Pocketalk S and Pocketalk S Plus models will continue to operate under their original 2-year plans. To verify the expiration date for your specific device, please check your devi... -
How does this affect devices purchased through different sales channels (direct, retail, online)?
All Pocketalk S2 and S2 Plus devices will have identical eSIM agreements and access, regardless of the sales channel through which they were purchased. -
What change is being implemented regarding Pocketalk SIM services?
Pocketalk is transitioning all Pocketalk S2 and S2 Plus devices to include a 5-year SIM service plan, replacing the previous 2-year service model. This change applies to both new and existing Pocketalk S2 and S2 Plus devices. This change does not apply to Pocketalk S or Pocketalk S Plus models. -
What does "5-year SIM service" include?
The 5-year SIM service provides unlimited data exclusively for translation services within your Pocketalk device for a duration of five years from activation. -
What happens after the 5-year period expires?
After the expiration of the 5-year service period, you have several options: Renew your eSIM through Pocketalk. More information linked here. Use the device exclusively on Wi-Fi connections -
What happens if a device requires replacement under warranty during the 5-year period?
For complete device replacements under the 1 year warranty, the 5-year period will restart upon activation of the replacement device. -
What should I do if my data is not working on initial launch?
If you experience issues with data connectivity during initial device setup, please follow our troubleshooting guide at: https://www.pocketalk.com/pocketalk-faq#reamaze#0#/kb/troubleshoot/data-not-working-sim-not-activated-properly-on-initial-launch -
When does the 5-year service period begin?
The 5-year service period begins only upon device activation. If you store the device unopened for an extended period (months or years), the service period will not start counting until you activate the device for the first time. -
Who should customers contact for SIM-related technical issues?
For any SIM-related technical issues, please contact our customer support team at support@pocketalk.com -
Why is Pocketalk implementing this change?
This transition aligns with a generally accepted corporate amortization schedule and reflects our commitment to easy internal accounting, simplified hardware amortization, and providing extended service durations for an enhanced user experience. -
Will existing devices require any updates or modifications?
No, this change will be automatically implemented as of January 13, 2025, for all existing and previously sold Pocketalk S2 and Pocketalk S2 Plus devices. No software updates or actions from customers are necessary.