Our investigation has confirmed that this issue is caused by a Safari browser bug in iOS 26.
Issue: On iPhone/iPad devices updated to iOS 26, when logging into Sentio and attempting to start translation, the following error message appears:
“A problem occurred while connecting to the network”.
Affected Users : Sentio users hosting on Safari with iOS 26
Until a revised version of iOS 26 is released, we recommend that customers who are hosting Sentio use Google Chrome instead of Safari.
We greatly appreciate your patience and understanding.
Sep 26, 2025