If you suspect that your device is damaged or not working, we suggest you check the following FAQ Articles first:
My Pocketalk device won't charge or turn on (even after connecting to a power source)
The battery stays at 1% even when charged.
The battery drains too quickly.
I'm connecting to an AC adapter but the device doesn't charge
The translation result is not read out (no voice output).
The touch panel does not work.