Thank you for reaching out to us regarding the issue with your Pocketalk device. We understand the inconvenience this may be causing you, and we're committed to resolving it promptly.
Please follow these steps to troubleshoot the problem:
Here are some initial troubleshooting steps you can take:
- Plug in the charger.
- Hold the power button for 60 seconds.
- Allow it to sit for a few minutes with the charger connected.
- If the device still doesn't turn on, repeat the above steps.
Additionally, try using a different USB Type C charger specifically designed for Android devices, as iPhone chargers are not compatible with Pocketalk.
For a more visual guide, we have created a video tutorial that demonstrates these steps in detail. You can find it here: https://www.youtube.com/watch?v=fhnZjc6dE6A
If, after attempting these steps, your Pocketalk remains unresponsive, please provide us with the following information:
- Your shipping address.
- A copy of the purchase receipt.
With this information, we will expedite the process to ensure your Pocketalk is back in working order as quickly as possible.
We apologize for any inconvenience this may have caused and appreciate your patience and cooperation.